Support

For account, billing, privacy or takedown requests, contact hello@dgen.uk. Include the date, endpoint, status code and a short description. Never send passwords, API keys or payment card details.

Read the API documentation for authentication, quotas and errors, the Privacy page for storage and retention, and the Acceptable Use Policy for the reporting process.

Try these steps first

• New to the API? Follow Your first API call after email verification.
• A request failed? Match its status to Errors and recovery before retrying. Retrying admitted work can use another unit.
• Missing verification email? Check spam and request a new link. Only the newest link works. Never forward the link or its token.
• Quota or billing question? All keys share one account allowance. Check your dashboard and the API usage response. An agent/provider login does not grant a paid plan.
• Lost API key? Sign in to create a replacement and revoke the lost key. For lost login access, contact support; provider-only accounts do not have a password to reset. Account recovery requires ownership review.

What to include in an enquiry

Include UTC date/time, endpoint path, HTTP status, a redacted error description and whether the issue repeats. Remove URL query strings, private page content, verification links, authorization headers and provider callback details from logs or screenshots. Do not send a full request dump. We do not promise a response time on this page.